Return Policy

At Wrapped in a Cloud, we take pride in the exceptional quality and craftsmanship of our carefully curated products. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.

Returning Merchandise

Please note that proof of purchase is required for a refund. Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. There will be a 15% restocking fee added to returned merchandise. Custom and monogrammed items are non-returnable.

When returning an item, please pack your return securely and be sure to ship it via an insured and trackable shipping method, preferably US Mail, UPS or FedEx. Retain your shipping receipt for your records.

 

Regularly Priced Items

We accept returns for regularly priced items within 14 days of the delivery date, with proof of purchase.

 

Final Sale & Clearance Items

Final sale and clearance items are considered final sale and are non-returnable and non-refundable.

 

Custom Orders

Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time.

 

Monogrammed/Personalized Items

These items are considered custom order items and are non-cancellable, non-returnable and non-refundable.

 

Pricing

All prices in our catalogs and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change.

Attention:

There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.